1. Products are returnable only in case the package is Dead on Arrival / Unsealed / Tempered / Physically Damaged / has missing parts or accessories, defective or different from their description.
2. Customer shall have to open and verify the package in the presence of delivery boy. If customer finds any damage / missing product then he can return to the delivery boy at the same time. BestBy+ shall not be liable for any defect, missing product, damage thereafter.
3. Return will be processed only if:
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
4. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. BestBy+ shall not be liable in any manner for any misuse or usage of such information.
5. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
6. Products marked as “non-returnable” on the product detail page cannot be returned.
7. Additional information is not required to return an eligible order.
8. Products may be eligible for replacement only if the item is covered under manufacturer’s warranty. BestBy+ shall not take any responsibility for such replacement. Customer has to visit the nearest service center for such issue.
9. If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.